Business Process Improvement (BPI) / Management (BPM)

At Novak Knows we do not use gimmicks or fancy process methodology buzzwords to entice our clients. You will speak directly with the individual(s) who have done or will be doing the work first hand. We don’t waste anyone’s time. All we wish to do is provide immediate value.

Our facilitators and process developers are some of the best in the professional services industry. We stand alone when it comes to:

Our Business Process Improvement (BPI) / Management (BPM) solutions include:

  • Operational Assessments
    (end-to-end)
  • Performance Improvement Services (Lean / Six Sigma Focus)
  • Back Office Operations
  • IT Operations
  • Performance Mgmt / Balanced Scorecard Development
  • Business Process / Change Mgmt Solutions
  • Organization Development / Operational Excellence
  • Governance & Compliance RIA, JCAHO and COSO Controls
  • Process identification / definitions
  • Process hierarchies
  • SME identification
  • SME Training / BA Training
  • Process facilitation
  • Pain point / Control point identification
  • Process tools and templates
  • Process documentation
  • Approval process
  • Improvement opportunities